Going mobile

by datkins Email

I have avoided carrying a Blackberry for years, but in the past few weeks, I had the opportunity to test drive a Motorola Q Smartphone (I will use the term "Blackberry" generically here because that is what most people are familiar with) for my company, and, like many, many before me, found myself quickly addicted. The reasons are very different from what I expected.

I had resisted the Blackberry because I saw it as a misguided workaholic's badge of honor--a status symbol of self importance that says, "I'm so important people need to be able to reach me at any time." Or, "I just can't stop working." People call them "Crackberrys" and for many they do evidence the fact that those people are always working and don't have a life. I hope I don't offend those I know and work with who have had Blackberrys for years, but I think, actually carrying the phone has awakened me to the often overlooked truth that life is what you make of it.

While it is true that the phone can be a work tether that allows people to reach you at any time...it also gives you a degree of control and freedom over your work life that you did not have before. It allows you to take advantage of small amounts of free time to do things that would otherwise waste valuable time, or, if not addressed quickly, turn into bigger problems. Examples:

  • I used to periodically check my home email from work if I was expecting some information or communication unrelated to work. It was a temptation to go check my email. But with the phone, I know when I have new personal email. I don't waste time reloading my webmail inbox. And if a personal email does come in, it is on the phone, separate from what I am working on, so I can check it out without interrupting what I am working on.
  • The nature of text messaging--the difficulty of typing on a micro keyboard--forces concise communication. When I'm riding home on the train or at home on the weekend, I can see my work email and quickly respond to a question or issue. I'm more likely to respond quickly, concisely, and without writing a 500 word essay. That is best for everyone.
  • Immediacy is not about being at someone else's beck and call. Just because I see an email on the weekend about something doesn't mean I'm going to leave the family alone and go start working. But I can reply quickly to let someone know that I'm aware of the issue and will address it when I have time. I can head off a fire drill progressive email campaign...or call somebody--basically, I can take quick action to take responsibility for a situation.

Multiple modes of communication help work relationships go more smoothly. Email is too often a long-winded discussion that is almost as wasteful as a big group meeting. But a quick text message...or instant messaging chat session...or realizing a phone call is necessary...gives you options for how to work with people effectively. It is a HUGE waste of time to sit there fuming over a long email you received, composing your carefully-considered response, making sure you cc the appropriate people, then deciding whether or not you should actually send the email or not. When people know they can engage you in a quick conversation, it cuts through a lot of crap.

Another advantage of the immediacy of mobile communication is the opportunity to maintain more connections with people and devote appropriate focus to work. Twitter, the website of people broadcasting their daily activities, helps me learn about interesting things that are going on in the world because of short little messages I can check on the train or walking to lunch, etc. Those little "tweets," from sites like mashable.com or Guy Kawasaki may give me an idea to explore something in more detail later. Those kind of things can be distracting if you let them, but when you pursue them in the spare time when you are not sitting at your desk, it improves your focus at your desk.

Part of my challenge--my life challenge--is that I have at least three areas going on at all times: My job in a startup, my family, including a 3-week old newborn and 2 toddlers, and my blogging, here and at WestwoodBlog, where I am trying to build a local community site. My wife and I are both pretty geeky: I sent her an email the other night from my phone downstairs to her laptop upstairs: "Pizza is served!" We keep in touch during the day via email and now she knows that I will probably see the email. That saves a phone call that always seems to come when I'm in a meeting or something. When people post things to my blog, I get notified and I can take 5 minutes from what I'm doing at work to respond, giving the impression that I'm working the blog more full time than I really am. And finally, the interconnections and the embrace, not just of technology, but of relationships and communications, I believe, will make me more effective at work and in my career.

I'm not talking about multi-tasking...that was the mistake of having my home webmail open in another tab on the web browser while I'm simultaneously writing a database query. Instead, I'm managing time to devote appropriate, unscheduled, small amounts of focused time to different things in my life. I don't schedule "quality time" for the kids and family--I find ways to fit everything else in instead of the other way around. I don't intend to become a work slave to the Blackberry--I intend to use it to liberate myself. I've heard people say things like that for years and just didn't believe it or understand it...and sometimes, it really was workaholic bullshit. But life is what you make of it and I do now believe the Blackberry is a tool I can use to make more of my life, not less.

4 comments

Comment from: Brian [Visitor] Email · http://www.mydedham.org
I know what you mean. I just got my first cell phone 18 months ago. I had long resisted, not wanting to have a leash around my neck that people could pull whenever they wanted me. I had to get it for a campaign I was working on when people needed to and did reach me at all hours of the day and night.

After the campaign ended I kept the phone (damn contracts), but I have managed to work it into my life so that it isn't quite the nuisance I had feared it would be. I have found it is all in how you use it. Nothing bothers me more than when I'm having a conversation or a meal with someone and they pick up their ringing phone when they know it won't be important, but there are certainly times having the phone can come in handy.

I think you are also spot on about using the various methods of communication to your advantage. In college I told everyone to e-mail me. Not having a cell phone I often wouldn't get a message until I was back in my room late at night. I couldn't always return a call at 2am, but I could reply to an e-mail. That still remains true, but when people know they can (usually) reach me on my cell that cuts down on the amount of e-mail I deal with and allows for immediate responses.
03/18/08 @ 08:33
Comment from: Ann Handley [Visitor] · http://www.annhandley.com
Interesting post, Dave. I've been resisting getting an iPhone for the same reasons you cite above. But lately I've found myself rushing back to my home office to check my work mail, nervous that there's a fire there growing into a conflagration. I'm thinking that an iPhone (BB, etc.) is both freeing and limiting -- it's what you make of it.
03/18/08 @ 08:59
Comment from: Brian [Visitor] Email · http://www.mydedham.org
This morning the campus minister at my alma mater wrote on his blog about communication and email that I thought you might find interesting if you get a minute in between diaper changes. The crux of the post is this question:

Is email a valid way of communicating? Is it possible to converse to communicate with email? I wonder. With email it is so easy to see just a bunch of words on a page and to forget that there is a person behind those words.
03/18/08 @ 10:16
Comment from: Wendy [Visitor] · http://allaboutcities.ca
Here's something ironic. My husband got a Blackberry about 6 months ago. I wondered if this was a good idea, as he tended to spend a lot of time on his cel phone both talking to friends and because his work often requires that he take calls evenings and weekends (as that's when the people he's trying to do deals with are available).

Because the Blackberry is so much larger than a cel phone, he tends not to take it with him everywhere unless he's expecting an important message or call. Instead, it sits on the kitchen counter most of the time he's home, meanwhile he might be outside in the backyard.

So, he spends less time on the phone now that it's packaged with his Blackberry.

But, as you say, instead of firing up the computer, he can check for messages in an instant when he has a minute.

Also, on vacations when he has a few delicate deals on the go, we used to take the lap top. Now, we have an option to only take the blackberry, which is much easier to manage.
03/19/08 @ 18:57

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